1. 1. You have a right to receive a listing of the services Trifecta Home Care USA provides and information on the specific services that will be provided to you.
      
   2. You have a right to ongoing participation in the development of the Plan of Care for the services we will provide to you.
      
   3. You have a right to be treated with courtesy, respect, privacy and freedom from abuse and discrimination.
      
   4. You have a right to expect properly trained staff and coordinated services.
      
   5. You have a right to expect privacy of your personal information and confidentiality of health care records.
      
   6. You have a right to refuse treatment or services.
      
   7. You have a right to be informed about Advanced Directives and Trifecta Home Care’s responsibility to implement them.
      
   8. You have a right to be informed of who is supervising your care and how they can be contacted.
      
   9. You have a right to submit complaints to Trifecta Home Care USA without fear of retaliation. (a) You are encouraged to call or write the President and/or Administrative staff with any concerns or complaints about your care.  You may be 

(b) The complaint will be reviewed, and a plan of correction developed and implemented.

(c) You will be informed of the plan of correction, the implementation and the outcome of the plan

1. If Trifecta Home Care USA is unable to adequately address your complaint, you may call the Pennsylvania state toll free hot-line number for registering complaints from 8 AM to 4 PM, Monday through Friday.
2. You have a right to expect an itemized billing statement semi-monthly, including the date of each service and the charge.
3. You or a designated representative are entitled to information regarding access to the Department of Health’s Registry of Providers and to select any licensed provider to provide your care, subject to your reimbursement mechanism or other relevant contractual obligations.